Terms of Use

Last updated: May 2026

Please read these Terms of Use carefully before using the Isabella Co website or purchasing any products. By accessing our website or placing an order, you agree to be bound by these terms.

1. About Us

Isabella Co is an Australian skincare brand. Our website is operated by Isabella Co and is accessible at isabellaco.au. References to “we”, “us” or “our” refer to Isabella Co.

2. Acceptance of Terms

By visiting our website, creating an account or placing an order, you confirm that you are at least 18 years of age and that you accept these Terms of Use in full. If you do not agree with any part of these terms, please do not use our website.

3. Products

We make every effort to display our products and their colours accurately. However, we cannot guarantee that your device’s display will accurately reflect the actual product. All product descriptions, pricing and availability are subject to change without notice.

We reserve the right to limit quantities, refuse orders or cancel purchases at our discretion, including where we suspect fraudulent activity or where a pricing error has occurred.

4. Pricing and Payment

All prices are displayed in Australian Dollars (AUD) and include GST where applicable. We accept payment via the methods displayed at checkout. Payment is processed securely and your order will not be confirmed until payment has been received in full.

We reserve the right to correct any pricing errors and will notify you before processing your order if a discrepancy is identified.

5. Shipping and Delivery

We ship within Australia. Estimated delivery timeframes are provided as a guide only and we are not liable for delays caused by third-party carriers, customs, or circumstances outside our control. Risk of loss passes to you upon delivery to the nominated address.

6. Returns and Refunds

We want you to be satisfied with your purchase. If you are not happy with your order, please contact us within 30 days of receipt. Our returns and refund policy operates in accordance with the Australian Consumer Law. We will assess each request on its merits and, where eligible, offer a replacement, store credit or refund.

Change-of-mind returns may be accepted at our discretion. Return shipping costs are the responsibility of the customer unless the product is faulty or incorrectly described.

7. Intellectual Property

All content on this website, including text, images, logos, graphics and product descriptions, is the property of Isabella Co or its licensors and is protected by Australian and international copyright and trademark laws. You may not reproduce, distribute or use any content without our prior written consent.

8. User Conduct

You agree not to use this website for any unlawful purpose or in any way that could damage, disable or impair our systems. You must not attempt to gain unauthorised access to any part of the website or its related systems.

9. Disclaimer of Warranties

Our products are formulated and described in good faith. However, individual results may vary and our products are not intended to diagnose, treat, cure or prevent any medical condition. If you have a skin condition or medical concern, please consult a qualified healthcare professional before use.

To the extent permitted by law, our website and its content are provided “as is” without warranties of any kind, either express or implied.

10. Limitation of Liability

To the fullest extent permitted by Australian Consumer Law, Isabella Co will not be liable for any indirect, incidental, special or consequential damages arising from your use of our website or products. Our total liability to you for any claim will not exceed the amount paid for the relevant product.

Nothing in these terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law that cannot lawfully be excluded.

11. Privacy

Your personal information is collected and handled in accordance with our Privacy Policy, which forms part of these Terms of Use. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

12. Links to Third-Party Sites

Our website may contain links to third-party websites. These are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

13. Changes to These Terms

We may update these Terms of Use from time to time. Any changes will be posted on this page with an updated date. Your continued use of the website after any changes constitutes your acceptance of the revised terms.

14. Governing Law

These Terms of Use are governed by the laws of Queensland, Australia. Any disputes arising from these terms or your use of our website will be subject to the exclusive jurisdiction of the courts of Queensland.

15. Contact Us

If you have any questions about these Terms of Use, please contact us at our contact page.